HelloCounsel is an AI voice agent purpose-built for personal injury, workers' compensation, and mass tort law firms. It answers inbound calls and places outbound calls, resolving the full PI call lifecycle, not just intake while writing every interaction directly into the firm's case management system in real time.
Key Features
24/7 inbound and outbound AI voice agents purpose-built for PI, workers' comp, and mass tort calls
Handles the full call lifecycle: reception, intake, records requests, case-opening updates, and client treatment/status calls -- not just initial intake
Native CMS write-back to Filevine, Litify, Clio, Smart Advocate, MyCase, and CasePeer (real API integration, not Zapier)
Every call is logged as a structured note directly in the case file in real time
Benefits
Frees case managers and staff from routine, repetitive phone calls so they can focus on clients
Reduces missed calls and lost leads with true 24/7 coverage
Runs at roughly half the cost of legacy answering services (e.g. Ruby, Smith.ai, Lex) at comparable coverage levels
Gives firms operational visibility into call volume and outcomes that manual answering services don't provide
