What is Gleap?
Gleap is a comprehensive customer feedback and bug reporting platform designed to help software teams build better products by bridging the gap between users and developers.
Think of it as an all-in-one "Product Quality" suite that replaces multiple disconnected tools. Its core functionality includes:
Visual Bug Reporting: Users or QA testers can capture a screenshot or video of a bug. Gleap automatically attaches technical "under-the-hood" data like network logs, console logs, and device metadata.
In-App Surveys: You can trigger targeted surveys based on user behavior to gauge NPS (Net Promoter Score) or gather feature requests.
Live Chat & Support: It includes a communication layer so you can talk to your users in real-time directly within your product.
Product Roadmap: It allows you to share what you’re working on and let users vote on upcoming features.
The "Magic" Factor
The real value of Gleap is that it eliminates the "back-and-forth" emails between support and engineering. When a user reports a crash, the developer receives the exact state of the app at that moment, often represented by the following relationship:
Bug Report = Visual Context + Technical Logs + User Metadata}
